Terms of Service

1. Acceptance of Terms

By accessing or using Instant-UGC, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our service. Your continued use of the platform constitutes acceptance of these terms and any future modifications.

2. Service Description

Instant-UGC is an AI-powered platform that enables users to generate professional-quality User Generated Content (UGC) style videos for advertising and marketing purposes. Our service uses artificial intelligence technology to create videos featuring realistic avatars based on your product descriptions, specifications, and creative input.

The service includes access to multiple AI avatars, voice synthesis in 17 languages, video generation capabilities, and related features as described on our platform.

3. User Account

To use our services, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your password
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized access or security breach
  • Be at least 18 years old or have parental consent to use our service

You are solely responsible for your account and any actions taken through it. We reserve the right to terminate accounts that violate these terms or remain inactive for extended periods.

4. Credits and Payments

Our service operates on a credit-based system where each video generation consumes one credit. Credits are purchased through subscription plans or one-time purchases.

  • All payments are processed securely through Stripe, our payment processor
  • Credits are non-refundable once purchased, except as required by law
  • Unused credits may expire according to your plan terms
  • Subscription plans renew automatically unless cancelled
  • You may cancel your subscription at any time from your account settings
  • Price changes will be communicated 30 days in advance for existing customers

We reserve the right to modify pricing and credit allocation with notice to existing customers.

5. Acceptable Use Policy

You agree not to use our service to create, upload, or distribute content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
  • Violates intellectual property rights, including trademarks, copyrights, or patents
  • Contains malware, viruses, or any harmful code
  • Impersonates any person or entity without authorization
  • Promotes discrimination, hate speech, or violence against individuals or groups
  • Violates privacy rights or contains unauthorized personal information
  • Is fraudulent, misleading, or deceptive
  • Violates any applicable laws or regulations

You also agree not to attempt to reverse engineer, hack, or circumvent any security features of our platform, or to use automated systems to access the service in ways that exceed reasonable usage limits.

6. Intellectual Property Rights

Your Content: You retain all rights to the videos you generate using our platform. You may use these videos for any commercial or non-commercial purpose. We claim no ownership over your generated content.

Our Platform: All rights, title, and interest in Instant-UGC, including our technology, software, algorithms, avatars, user interface, trademarks, logos, and documentation remain our exclusive property. You may not copy, modify, distribute, sell, or create derivative works from our platform or its components.

Third-Party Content: You are solely responsible for ensuring you have the necessary rights and permissions for any product names, descriptions, or other content you provide for video generation.

7. Service Availability and Support

While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted service availability. The service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time with reasonable notice. Support response times vary by plan level as specified in our pricing documentation.

8. Limitation of Liability

To the maximum extent permitted by law, Instant-UGC and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use or inability to use our service.

Our total liability for any claims related to the service is limited to the amount you paid us in the twelve months preceding the claim. Some jurisdictions do not allow certain liability exclusions, so some limitations may not apply to you.

9. Affiliate Program

Our affiliate program allows you to earn commissions by referring new customers to Instant-UGC. Participation in the affiliate program is subject to approval and compliance with program-specific terms available in your affiliate dashboard.

  • Commission rates and payment terms are specified in the affiliate agreement
  • Affiliates must disclose their relationship when promoting our service
  • Fraudulent referrals or gaming of the system will result in immediate termination
  • We reserve the right to modify or terminate the affiliate program at any time

10. Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if:

  • You violate these Terms of Service or our Acceptable Use Policy
  • Your use of the service poses security or legal risks
  • Your account remains inactive for an extended period
  • Required by law or court order

You may close your account at any time through your account settings. Upon termination, your right to use the service ceases immediately. Termination does not relieve you of obligations incurred prior to termination.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via email and/or prominent notice on our platform at least 30 days before taking effect. Your continued use of the service after changes become effective constitutes acceptance of the modified terms.

If you do not agree to modified terms, you must discontinue use of the service and may close your account.

12. Governing Law and Disputes

These Terms of Service are governed by and construed in accordance with the laws of France, without regard to conflict of law principles. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of Paris, France.

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us first.

13. General Provisions

Entire Agreement: These terms constitute the entire agreement between you and Instant-UGC regarding use of the service and supersede all prior agreements.

Severability: If any provision is found unenforceable, the remaining provisions will continue in full effect.

Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these terms without our consent. We may assign our rights and obligations without restriction.

14. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us at:

Email: contact@instant-ugc.com
Subject: Terms of Service Inquiry

Last Updated: December 2025

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