Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Information You Provide

• Account Information: Name, email address, password, and profile details
• Payment Information: Credit card details and billing address (processed securely by Stripe)
• Content Data: Product descriptions, images, videos, and other content you upload for video generation
• Communications: Messages you send to our support team or feedback you provide
• Affiliate Information: If you join our affiliate program, we collect additional details for commission payments

1.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies and similar technologies

2. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: Create and manage your account, process payments, and generate your videos
• Service Improvement: Analyze usage patterns to enhance features and user experience
• Communication: Send account-related emails, service updates, and respond to inquiries
• Security: Detect and prevent fraud, abuse, and unauthorized access
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional content (you can opt-out at any time)
• Analytics: Generate aggregate statistics about platform usage

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data in the following limited circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist in operating our platform:

• Supabase: Database hosting and authentication
• Stripe: Payment processing
• AI Service Providers: Video generation and processing
• Cloud Hosting: Infrastructure and content delivery
• Analytics Tools: Usage analysis and performance monitoring

All service providers are contractually bound to protect your data and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change in ownership.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data in transit is encrypted using TLS/SSL protocols
• Access Controls: Strict authentication and authorization mechanisms
• Secure Storage: Data at rest is stored in secure, encrypted databases
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff are trained on data protection best practices
• Incident Response: Procedures in place to respond to security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

5.1 Types of Cookies

• Essential Cookies: Required for basic site functionality and authentication
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visits across websites for advertising purposes

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. Most browsers allow you to refuse cookies or delete them.

6. Your Privacy Rights

Under the General Data Protection Regulation (GDPR) and other privacy laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at contact@instant-ugc.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Transaction Records: Retained for legal and tax compliance (typically 7 years)
• Generated Content: Retained according to your plan and deletion requests
• Marketing Data: Retained until you opt-out or withdraw consent

You may request deletion of your account and associated data at any time through your account settings.

8. International Data Transfers

Our services are hosted on servers that may be located in different countries. By using Instant-UGC, you consent to the transfer of your information to countries outside your residence, which may have different data protection laws.

We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions where applicable.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our platform
• Updated "Last Updated" date at the bottom of this policy

We encourage you to review this policy periodically. Your continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Data Protection Officer

We are committed to protecting your privacy. If you have concerns about how your data is being handled, you may contact our Data Protection Officer at the email address above.